Salad FAQ Section - Payment

1.1 How Do I Proceed Through Checkout?
1.2 How Do I Convert The Prices To My Currency?
1.3 How Can I Pay For My Order?
1.4 Why Has My Credit/Debit Card Been Declined?
1.5 What Are Salad Instalment Plans?
1.6 How Do I Use A Voucher Code?
1.7 The Screen Crased When I Went To Pay, What Should I Do?

1.1 How Do I Proceed Through Checkout?

Once you are happy with what you have in your Shopping Cart just fill your Billing and Shipping Information in the boxes on screen.

Note: The shopping cart system we use is an American system. Therefore you will see terms such as State and Zip Code. The terms are explained in further detail below;

State - You can enter your State, County or Region in this box. If you do not have any of these in your address you can repeat the City name in this box.

Zip Code - You can enter your Zip or Postal Code in this box. If you do not have a Postal Code please enter 0 in this box.

Please make sure you provide the most detailed shipping information you can to help us get your parcel to you.

Once you have entered all of your billing & shipping information please select your payment method.

Credit Card - If you choose to pay by Credit Card/Debit Card your details will be processed using our Secure Credit Card System provided by SagePay
(www.sagepay.com).

Note - The dates asked for on the top line is the expiry date. The dates asked for on the second line is the valid from date.


Paypal -We can also offer payment by Paypal. If you have chosen to pay by Paypal you will be transferred to Paypal (www.paypal.com).

Note - Please note we are unable to offer Paypal as a payment option when a Trial Subcription is in your Shopping Basket, to pay by Paypal please remove the Trial Subscription. You can do this by clicking [remove] under the subscription in the basket, or by changing the subscription quantity to 0 and clicking the "Update Cart" button.

If you have any problems with our online ordering process please contact Serena at info@saladltd.co.uk

1.2 How Do I Convert The Prices To My Currency?

You are welcome to order from most countries, we have customers Worldwide and dispatch goods daily to all places around the globe.

If you would like our prices in other currencies then the best way to get a very close approximate price in your local currency is to use www.xe.com/ucc/ which is a currency converter that will use the most current exchange rate to change the price from British Pounds to your currency. I cannot give you exact prices in your currency as they depend on the current exchange rate and the rate your specific card company/Paypal uses.

The price for Shipping Worldwide is £8.95 (regardless of the size of your order) so just add that to the price of the products you would like to order and then use the currency converter I mentioned above to calculate your price

You can also access the currency converter popup in every page of our shopping cart by clicking the image in the top right-hand corner.

If you have any questions regarding currency conversion please contact Serena at info@saladltd.co.uk

1.3 How Can I Pay For My Order?

We take many forms of payment here at Salad.

Credit/Debit Card: Mastercard, Visa, Visa Debit, Visa Electron, Switch/Maestro and Solo cards are all accepted through our secure online payment system supplied by SagePay (www.sagepay.com)

SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Protx adheres to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.

Paypal: With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance – all without sharing your financial details with the seller. It’s also an easy way to receive payments online from the sender’s card or bank account, in the UK or abroad. Plus, it’s free to send money and to sign up for an account.

Check/ Money Order: For those of you who do not have credit cards you can also pay by Check or Money Order. Those of you who live overseas can pay using an International Money Order, available from most Post Offices. If you decide to use this method then we would advise you send the funds recorded delivery as we cannot be responsible for lost post. Once we have received your cleared payment we will dispatch your order. Checks can take up to 5 working days to clear. If you would like to pay using this method please contact Serena at info@saladltd.co.uk before sending your order

1.4 Why Has My Credit/Debit Card Been Declined?

If your card payment has been declined then it can be due to a number of different reasons:

1. You have incorrectly entered your card details
2. There are not sufficient funds in your account to complete your purchase
3. You have exceeded your credit limit / monthly credit allowance
4. The billing address given does not match the billing address of your card
5. You have been subject to a random fraud check by your bank

Unfortunately when this happens we cannot tell you which reason has caused the payment decline as we are not told. If it because of a random fraud check then you will not be able to process your payment until you have spoken to your card provider.

1.5 What Are Salad Instalment Plans?

Our web-developers have come up with a great new way for you to pay for Salad products.

For all orders over £147 the Salad Instalment Plan appears as a Payment Method option. The instalment plan option allows you to spread the total cost of your order over 3 monthly payments to Salad.

For all orders over £1000 the Salad Instalment Plan appears as a Payment Method option. The instalment plan option allows you to spread the total cost of your order over 6 monthly payments to Salad.

Please note that by selecting this option you are agreeing to us taking repeat payments from the credit/debit card details provided by you. There is no charge or interest payable on this. The total amount payable is just split into easy monthly payments.

1.6 How Do I Use A Voucher Code?

Sometimes we give out discount coupons for our customers to redeem money off certain products or orders. If you are lucky enough to have one of these discount codes then all you need to do is enter the code when you reach the Shopping Cart Page. Enter your code in the box labelled Special Code and click the Apply button to apply the discount to your order.

1.7 The Screen Crased When I Went To Pay, What Should I Do?

Firstly, don’t panic. If the screen crashed whilst you were attempting to go through checkout then it is highly unlikely any payment will have been taken, our credit card system is designed to abort payments that are not completed in full. The best thing to do in this situation is to send an email to Serena at info@saladltd.co.uk explaining what has happened and she will check the card system to make sure no charges have been made to your card.

office 122, leatherline house, 71 narrow lane, aylestone, leicester, LE2 8NA

t: 0845 650 1045  m:+44 (0) 7957 119 013    e: info@saladltd.co.uk © 2003 Salad