Last
week, we looked at a way that you can uncover your deepest motivations &
values, the things that are most important to you. This week, we’ll explore
the magic of ‘instant reframing’.
I was
recently talking to a friend, explaining how I had taken certain actions as
a matter of “self-preservation”. My friend asked if it was really a matter
of life & death – did the term self-preservation really apply? I had to
admit that it didn’t. It was at best a mild case of irritation-avoidance.
Why
did this matter? Because the range of options I was considering (based on
the term “self-preservation”) was more extreme than the situation called
for, & could have ended up damaging a precious relationship. My friend’s
alertness to my language (as well as the rapport, & his genuine desire to be
of service) had a powerful positive effect.
‘Instant Reframing’ is the term I use to describe changing a word or several
words to change how someone perceives the meaning of something (aka the
redefine pattern in sleight-of-mouth).
Compare the following:
|
Column A |
Column B |
|
“The system’s just
crashed – it’s a total nightmare.”
|
“The system’s just
crashed – it’s a minor setback.”
|
|
“She drives me
crazy with the things she says.”
|
“I sometimes feel
irritated when I listen to some of the things she says.”
|
|
“They’ve screwed up
my order – it’s a disaster.”
|
“They’ve screwed up
my order – it’s a mild inconvenience.”
|
When I
told my friend that I was acting from a place of “self-preservation”, I had
also unconsciously activated the various circuits & resources in my
neurology that are appropriate to a situation of self-preservation.
Why do
people do this? Here are some possible reasons…
·
Drama – it
adds excitement & adventure to life, which can lead to…
·
Significance
– we all like to feel important, though this can lead to…
·
Habit – often
these modes of speech are automatic, which can result in…
·
Familiarity /
Addiction – there’s nothing quite so addictive as emotions…
Having
said that, people will take the best choice they perceive as being available
to them at the time.
To
recap: Using extreme language (nightmare, emergency, disaster etc) to
describe less-than-extreme situations (train delay, lost keys, missed
project deadlines) has a very specific effect: it freaks people out. When a
person gets freaked out, adrenalin gets pumped into their system, a signal
that they are in a struggle for survival.
But
you can ‘tone down’ the language to elicit a more appropriate response (NB.
it’s important that your new definition still acknowledges the reality of
the situation.)
|
They say |
You Respond |
|
We’re running late
– this is an absolute nightmare! |
I’ll call ahead to
let them know we’ve had a bit of a hiccup and we’ll be a few minutes
late.
|
|
The website’s gone
down. It’s a total disaster. |
Chernobyl
was a disaster. This is a minor inconvenience. How quickly can we
get it back up again?
|
|
She drives me crazy
with the things she says.
|
I know, some of the
things she says can feel a bit irritating, can’t they. What do you
suppose she’s trying to accomplish?
|
1) Next time you
hear yourself using “dramatic language” that makes you feel bad, ask
yourself “What word(s) could describe this situation more helpfully?”
It’s
not about making yourself wrong. It’s about giving yourself an invitation
to…
·
Be kind to
yourself
·
Focus on the
outcome you want
·
Run your
neurology more effectively
·
Making your
relevant resources more fully available
2) Next time you
hear someone you care about using “dramatic language” that makes them feel
bad, ask yourself “What word(s) could describe this situation more
helpfully?”
A few
tips for doing this with others…
·
Acknowledge
(at least to yourself) their positive intention in using dramatic language
·
Establish &
maintain rapport
·
Notice the
response you’re getting
·
Practice it
in “low-risk” situations
Have
fun, learn loads & I’ll see you next week
Best
wishes
Jamie
Jamie Smart
director of training
jamie.smart@saladltd.co.uk
If you have found this tip useful, please share it with any friends,
family, colleagues and associates who you think will be interested. You are
welcome to reprint it (with copyright and subscription information) and
continue to enjoy the tips. I am always grateful for any comments,
criticisms or other feedback that you may have. Please send them to
jamie.smart@saladltd.co.uk
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